Hi, I'm Wilmar Quillaman

Full-Stack Web Developer & IT Support Specialist

Crafting scalable web solutions | Technical troubleshooting | Web development

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Professional Summary

I'm a results-driven IT Support Specialist and Web Developer with a Bachelor's degree in Information Technology. I specialize in building scalable web applications and providing comprehensive technical solutions.

Key Strengths:

Full-stack web development (PHP, JavaScript, MySQL)
System administration & technical troubleshooting
Network management & firewall configuration
Responsive UI/UX design with Bootstrap

I'm committed to continuous learning and delivering high-quality solutions. Open to collaboration on innovative projects.

Let's Work Together

Professional Experience

IT Support Specialist

ECEnterprises Group Manila, Inc. | Dumaguete City

Full-time

October 2023 - July 2026

Delivered comprehensive end-user technical support, maintaining IT systems and network infrastructure, while successfully managing site escalations to enhance user-satisfaction
Installed, configured, and troubleshoot hardware, software, peripherals, and network components to ensure seamless operations across the organization
Managed IT service tickets, user accounts, servers, and system updates, contributing to a 99.9% system uptime and significantly reducing service disruptions
Optimized technical documentation processes, improving accessibility and efficiency for IT staff and end-users
Proactively identified potential technical issues, enabling timely resolutions and improving overall IT service delivery and service level agreements (SLA)

IT Intern

ECEnterprises Group Manila, Inc. | Dumaguete City

Internship

July 2023 - October 2023

Assisted in troubleshooting hardware, software, and network issues, providing foundational support under the supervision of IT staff
Responded to user inquiries effectively, ensuring an exceptional level of customer service
Supported the assembly, disassembly, and relocation of computer systems to optimize workflow efficiency

Customer Service Representative

Inspiro Relia, Inc. | Dumaguete City

Full-time

January 2021 - March 2021

Handled customer inquiries and resolved issues, maintaining accurate records to guarantee customer satisfaction and service quality
Delivered high-quality support by consistently meeting performance and quality standards, contributing to team success

Professional Skills

Programming

PHP JavaScript HTML5 CSS3 MySQL Laravel

IT & Systems

Technical Troubleshooting Hardware Repair Network Administration Operating Systems Active Directory Ticketing Systems

Soft Skills

Problem-Solving Communication Customer Service Leadership Teamwork Adaptability

Technical Proficiencies

Operating Systems: Windows, macOS, Linux

Office & Productivity: Microsoft Office 365, Google Suite

Design & Media: Adobe Photoshop, Video Editing

Databases: MySQL, Database Design & Management

Web Technologies: Bootstrap, Responsive Design, Git

Featured Projects

ECE Contact Centers Downtime Tracker

PHP MySQL Dashboard Analytics

Web-based system to monitor and analyze downtime incidents across 5 ECE sites, featuring real-time tracking and visual analytics dashboards to assist IT teams in decision-making.

Login Interface

Secure access to the downtime tracking system.

Analytics Dashboard

Real-time tracking and comprehensive metrics overview.

Incident Tracker Form

Efficient downtime record input and management.

Download GitHub

Clickr - Social Media Web Application

PHP JavaScript MySQL Bootstrap

Social media platform that allows users to post, update, and delete statuses, facilitating user interaction and engagement with real-time notifications.

Homepage

A dynamic platform for connecting with people and sharing moments.

Signup Page

Create an account and engage with friends seamlessly.

Interactive News Feed

Stay updated with real-time posts and interactions.

Download GitHub

Additional Projects

Health Care Diagnostic Center Management System (HCDCMS)

Created a comprehensive management system for a diagnostic center, enhancing both employee operations and patient-related processes, including effective laboratory result management.

PHP MySQL